Operations Manager

About Genesis Facility Services:

We are an established commercial maintenance company that has provided service in the Bay Area for four generations. We are expanding quickly and are looking for people interested in being part of our growth. We value the time and effort our employees put into making our company great. As an employee you are not just part of our team but a member of our family.

Department:      Operations
Reports To:        President and or Division Manager
Location:            San Mateo, CA

Position Overview:

The Operations Manager directs the company program and implements company policy to ensure compliance with contract duties (SLA) between company and our clients by performing the following duties personally or through subordinate supervisors.

Summary of Duties and Responsibilities:

  • Overseeing the complete operation of your team in accordance with the direction established in the strategic plans.
  • Staffing, guiding, leading, and managing your organization in accordance with the company guideline.
  • Maintaining awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards, and so forth. Generally speaking, being aware of any opportunities that the organization can leverage.
  • Performing other responsibilities as assigned.

Duties and Responsibilities:

  • Manage cost and revenue to meet company top and bottom line financial goals including:
    • expanding business
    • Negotiate increases with Clients
    • Reduction of operating costs
    • Develop new business programs to meet productivity and revenue goals
    • Resolve business issues and ensure that all escalated issues are closed
    • Evaluate Team performance and recommend new strategies for performance improvements and/or changes to staff schedules or processes
    • Manage or be able to track Utility Team’s schedules
  • Maintain high level of Client communication which includes but are not limited to:
    • Client updates on staffing, periodic work performed, adjustments needed to SLA and recommendations of extra work
    • Resolve escalated issues
    • Anticipate clients’ needs and plan for them
    • If necessary, communicate staffing
    • Develop, build and maintain strong, long lasting customer relationships
  • Staffing:
    • Ensure that team works in compliance with company policies and procedure
    • Responsible for employee recruitment, training, promotion, and termination activities
    • Develop and enforce best practices to ensure operational efficiency and oversee staffing adjustments to obtain maximum productivity
    • Oversee that periodic work is being performed for clients and identify opportunities for improvement
    • Work with Operations team to assure SLA’s are being followed
  • Managing your area Partners/Contractors:
    • Communicate the client vacancy report to the proper subcontractor
    • Review and approve monthly billing of your subcontractor
    • Build your pipeline of new subcontractors
    • Work with subcontractor to assure SLA’s are being followed
  • Reporting:
    • Generate a quarterly summary report of work performed for clients in your portfolio
    • Review and report on client vacancies
    • Document your monthly meeting with clients and site inspections
    • Monthly report on staff training and promotions


  • Bachelor’s Degree is a plus
  • 10+ years management experience is a most
  • Maintain cooperative working relationships with those contacted in the course of work
  • Capable of using independent judgment/solid decision making skills ability
  • Must be adaptable to change, work well under pressure, and meet tight deadlines
  • Proven ability to manage and lead teams
  • Ability to effectively work in a fast paced environment under constantly changing priorities and demands
  • Activator/self-motivated to accomplish goals with a strong sense of responsibility
  • Ability to maintain a budget
  • Flexible work schedule required
  • Bi-lingual preferred

To apply for this job, send an email with the title of the job as the subject. Attach a resume and cover letter to Juan Cuevas at HR@2genesis.com